On-line Help
This secton is designed to provide you with answers to the most common questions sent to us by users like yourself. We hope this is helpful in answering your question, but, if you're still stuck, don't hesitate to send us your question by email at any time.

Problems with voice or music on cards
REGARDS.COM provides a completely plug-in free audio solution using an ultra-light Java applet. You must have Java installed and enabled to hear REGARDS.COM audio. Our audio is not compatible with webTV.

Having trouble hearing? Please answer the following questions:

What browser and operating system are you running?
REGARDS.COM audio works on 3.0 and above browsers with the exception of Netscape versions 4.08-4.61 on the Macintosh (these versions on the Macintosh do not support Java audio). If you are using any of these browsers on a Macintosh, click here to upgrade to the newest version of Netscape.

What type of network connection do you have?
While REGARDS.COM audio is engineered to stream at 28.8kbps, Internet congestion and ISP problems can result in audio playback difficulty. If you experience problems throughout the day, please contact your ISP. REGARDS.COM technology works properly through America Online.

Do you have any other audio programs open? (RealPlayer, Windows Media Player, Winamp, etc.)
Other audio programs can prevent your browser from streaming REGARDS.COM audio. Try closing your external programs and reloading the page.

Are you behind a firewall?
Most companies have their networks protected by firewalls. While REGARDS.COM audio is designed to work through most company firewalls, there may be certain exceptions that require system modifications. If you are unsure or need assistance, please consult your system administrator.

Is Java installed and enabled on your machine?
Java is installed and enabled by default in both Internet Explorer and Netscape.

For Windows users of Internet Explorer: If you purposefully did not install the Java virtual machine with Internet Explorer, you may upgrade your browser components here.

Macintosh users with Internet Explorer: You may check if Java is enabled by visiting Edit and clicking "Preferences." On the "Java" tab beneath "Browser Options," be sure that the "Enable Java" box is checked. Close "Preferences" and reload the page.

To enable Java in Netscape: Visit Edit, then click "Preferences." In the "Advanced" tab, ensure that the "Enable Java" box is checked. Close "Preferences" and reload the page.

Is there an error message in your Java Console?
To view the Java Console in Netscape, visit the Communicator menu, click on "Tools," then "Java Console."

To view the Java Console in Internet Explorer, you must first have the console enabled. Visit Tools, then Internet Options, and click the "Advanced" tab. Scroll down to "Java VM," and ensure the box labeled "Java Console Enabled" is checked. Restart IE (if previously unchecked), then select "Java Console" from the View menu. If an error is reported within the Java Console, please report it to the webmaster of the site at which you experienced problems.


We hope this section has been helpful in answering you question, if you continue to have problems, don't hesitate to send us your question by email at any time.

Use the BACK button to return to the previous page. or,

| Greeting cards home page
| Main Help Page | Comments |
Copyright © 1996-2018 REGARDS.COM